1st Encounter - Nail Salon at POMO
There is a nail salon that I've frequent alot cause it's near my workplace and it makes more sense for me to get my monthly pedicure done nearby than to travel all the way to FEP.
Granted.. at FEP, I've more choices of nail salon and prices varies too. Plus I've a gf who opens a nail salon at FEP. I could just visit her to get my nails done and at a discounted rate too.
Long story short.
Signed a pedi package that cost me $300++ during my pregnancy, resume back when I start working after taking 4 months maternity leave.
Was recently told that I've left with 2 session and package is gonna expired in 2 weeks time. How am I gonna finish up 2 sessions within such short span? Hence I asked for extension. Initially they refuse and I ask the girl who served me to help me. Cause I'm away for 4 mths and the nail salon didn't even offer me this service of suspending my package and neither did I requested too..
They just keep asking me to sign another package so my expiry date can be extended. Please, if 2 sessions if such a difficulties for me to complete. What makes you think that I can complete the new package within the time frame? Somehow the lady who did my nails managed to help me to extend my package. And her supervisor unwillingly do so as if I owe them and they are doing me a favour! Please! Where is your basic customer service?
And my status has change! I'm a mother of a 7 month old girl. I'm not a single lady who comes in every month to get her nails done as a pamper session.
At least have some flexibility lah!
I decided to rope in my gf to finish off the 2 sessions. Called them to check their double slots.
First I called them and their shop is closed so this lady who picked up my call promised to check and get back to me.
One day passed... no calls from them.
So I called again. Got a date, check with gf. And it's not good.
Called them to see if any available ones. They hastily just say that no double slot. Only left with this date. As if like telling me, take it or leave it.
So my gf and I decided to head down to the nail salon instead to book a slot. When we reach there, they gave us a slot in early Oct. A weekday evening.
All set and book. The last time the lady said (Straight from the horse's mouth). "OK, we confirm your appointment liao. Don't call us again, we picked up your call till we scare".
WTF! YOU'RE SUPPOSED TO CALL ME BACK AND YOU DARE TO MAKE SUCH COMMENTS.
I made a feedback on foursquare and apparently I'm not the only one who finds that their customer service sucks! The lady ( I assume is supervisor or shop owner) is damn rude.
And to prove that this lady is soo rude.
My gf called to make an appointment because she can't make it for our initial booking due to
conflict work schedule.
So I told her to make another appt on her own. She called the lady and the lady asked her this, "Erm, you're gg to use Felicia's package right. She has CONDEMN our services. So do you still dare to use our service?"
HELLO! You're supposed to reflect on this alright! I highly doubt she has any basic customer services.
I'm also in this customer service line. I can understand that it's frustrating treat with all sort of demanding customer. But that's not the way to treat a customer, okay?
But i know that I wasn't rude or demanding to them...
Told my husband about it and he told me to forgo my session. He said, "Why get yourself work up and pissed off over that 1 session of pedi not as though you can't earn back the money. And what goes around comes around. The world is round."
So nah! Liao Niang not gg to frequent this nail salon. In fact I condemn their services.
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Good night!
Xoxoxo,
Felicia
